Customer Testimonials
Had a ton of issues with my hybrid Pacifica. Was in this shop for almost 4 months. Service team I worked with was good and responsive.
My truck runs so much better after the transmission was replaced. I am definitely grateful for the loaner truck that I was given to drive while my truck was getting fixed. I am grateful that my truck is fixed, and that I am able to drive it again!!
Great customer service from the beginning to the end of my car repair. Zach and Jennifer took great care of me throughout the entire process.
I had a few hiccups, but all were worked out our satisfaction and were able to pick up my vehicle today. Our salesman Brendan went above and beyond to try and get what we needed even offering to drive to Houston to pick up a part.
Very nice service dept waiting area, but the music played throughout the dealership is annoying. Select a playlist that is less edgy.
Everyone was very friendly. Dealership was nicely appointed. A very nice waiting area with lots of amenities.
Alex was great to work with. Very personable . Found us the right vehicle. We look forward to the ride.
I received prompt, courteous service in very pleasant surroundings. Wade is my go-to guy and I look forward to working with him again.
Brandy was great! Very knowledgeable and helpful. Would definitely use her again. Highly recommend her!
A great purchasing experience with seamless transition out of my trade in into a new and phenomenal 2025 Denali! The team made sure I was versed in a lot of the vehicle systems before I drove off… I will purchase more vehicles from Covert no doubt!
Bought my car from Covert Bastrop. Laurie was awesome. Don’t know the person above.
First class experience in both Sales and Service...a great staff! I highly recommend this dealership!
Very easy transaction. Great prices. Marcus is always a breeze to work with. This is my 3rd vehicle purchased from Marcus, and Noah was very professional and helpful.
Beth listen to my needs and although we could not replicate the problem, they treated me with compassion and courtesy. They took my needs seriously and I will feel very comfortable coming back with my problems or when I need to purchase a new vehicle.
Best service advisor I have ever had the privilege of dealing with. Very professional and knowledgeable.
Alan Deck and Juan Carlos at Bee Caves were great to work with. I had done a lot of research and knew what I wanted in a new car. They listened to me and were very patient with all of my questions. I love my new CT5 and look forward to driving it for years to come.
Best of the best Shawn is great and the whole service department as well boom
Overall my experience was alright. The only issue I have with them is that my challenger was sold to me without having the state inspection done to it!! I also noticed that my back tires were bald. As soon as I noticed I sent a picture of it to my salesman . He immediately called me and said that they sold me the car without doing the state inspection on it! So he asked for me to bring it back so it could be done. I asked if the was any way I could get 2 new tires for the back Because ...
Wade was attentive and managed to wrangle me a loaner vehicle even though they were out of loaner vehicles. Vehicle was fixed overnight.
I'm new at this Dealership, however from day one in visiting Covert Chrysler Dodge Jeep RAM Bee Cave, I came home with a New 1500 RAM Truck, came back for a service and let me tell you you have not visted a Dealership like this one. The kindness and caring when you walk in is taken personal, I was treated like a family member and that's fact, Sorry I don't everybody yet, Love that Dealership!!
Everyone that works at Covert Bee Cave is a class act. From Phillip, to Tristen, to Brad, and Lantz… I had a terrific experience purchasing my car. Everyone in the service department has been dynamite. i highly recommended this dealership!
The service and personal commitment to communication and satisfaction was noteworthy. The time and energy was focused and the contact was a great listener committed to highest level of engagement. I would recommend at the top level.
Awesome salesperson Brandy went above and beyond to explain finance KK was great took care of all the paperwork I was in and out very fast I couldn't recommend this dealer enough covert all the way
Great service from the sales team all the way through service, Best staff around. I have bought several cars specifically because the service is so much better at this dealer than any other I have found, regardless of brand,
As always, Scot was professional and courteous. He values my time and has service papers organized to get me in/out quickly. Thanks so much!
Wade is always patient and informative. He was the 1st advisor when I bought the car and since then. The whole department is awesome. Thanks for the beverages and snacks.
Professional and proficient in the vehicle’s capabilities. Will be returning to purchase more vehicles in the future.
Jose was fantastic, attentive, professional and very helpful Highly recommend. I would definitely purchase another truck from them.
Ira and the entire team at Covert are by far the best dealership for providing not only the best deal in Texas but the best customer service I have ever had in purchasing a vehicle. I highly recommend them! Javier, the delivery driver also delivers the same service
Good communication and updates. Work done quickly and throughly. Friendly staff and recognized me when I walked in
Christian and Eddie worked with us to insure we were fully satisfied with our purchase. I appreciate their great customer service.
Great customer service and communication during my service visit. The repair of the small dent in driver side rear door was handled while I waited.
Wade helped me in a time of need...had everything ready to go when my Escalade was towed in...
Fast and easy to work with to get the vehicle you want at a good price
Greg Freeman was great and easy to work with. I'd buy another car from Covert Buick GMC Bee Cave.
This dealership is a splendid experience everytime I need real "service". My greatest expectations are always
Great location, good supply of vehicles, seems very customer friendly plus I like that they have been in business since the early 1900's
Chase and Tristen did an excellent job of following up throughout the entire process. Most or my communication was with Chase and the process went well.
Beth Kavanaugh, my Service Advisor, and everyone I had an interaction with, were and are always exceptional! Their Service Excellence in diagnosing and rectifying all issues, combined with their Customer Service makes them (and especially Beth Kavanaugh, top-notch. Thank you very much. Susan Finkelstein
Great customer service. I will definitely be going back to buy another car from this dealer.
Worst sales experience ever , worst sales man ,sales manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less miles I paid an additional 7k. ,I paid cash. Still waiting for Mr Covert to call me. Still no call yet.
Chris is the consummate professional. I never have to worry about haggling with him as he delivers a fair and best price at the beginning. It becomes car “buying” and not car “shopping” from the onset. Won’t go anywhere else.
Young lady in serves is great. Knows what she’s doing, very proficient and honest
Chris Campion and Hunter Hale are professional and ELITE. Smooth purchase from start to finish. Thanks, Fellas!
Have been getting my truck serviced here since it opened, great service, was a natural choice when it was time to purchase a new truck.
Attentiveness was excellent, even going beyond and setting up an appt with the VW service center. But I bought the car from Covert and it had not been fully checked out by them and the engine light came on & it stalled costing me another $1500 in service repairs.
The service is personalized. Scheduling is easy. Communication about needed services is clear. Relaxed atmosphere.
Always ask for Arron (aka Coach) Additional words to meet the very silly fifteen word minimum.
Chris Campion is a god-send that will do whatever it takes to satisfy his customers which ensures repeat clientele.
They may have checked my wipers, but today, only 10 days later, the windshield wiper on my side leaves residue on the windshield....doesn't wipe it clean. It's fine when the weather isn't bad, but when it is, it can be worrisome and/or dangerous.
They made the best of a bad situation. Shawn is super helpful and truly goes out of his way to provide customer satisfaction.
Great buying experience. Terry Godwin was super helpful and really worked to make me a happy customer.
Quick and easy Love new truck (still having separation anxiety from the old truck). Thanks
Great overall service experience. Fixed all the problems the first time! Very professional service staff.
Good service and great work and very knowledgeable of your questions and offers recomandation to your issues
Beth is responsive and always pleasant. Easy to work with and diligent in getting answers to our service questions.
Second poor service experience with this organization. Seems DEI is a priority at this organization.
Best service I ever had with a dealer. He knew what number I was wanting and he literally works his butt off to get it.
People we dealt with directly were courteous and professional. We didn't appreciate being forced to purchase warranty items we didn't care to buy. t
Jaxsen took point on helping me with my purchase. No doubt that his attentiveness to my needs and thoroughness with the process played a key part in helping me decide on my jeep, and to go with Covert Chrysler Dodge Jeep RAM Bee Cave specifically given I had been in contact with a couple other dealerships as well. The financing department was also incredibly helpful throughout the process.
Had a phenomenal experience with Guayo and Tyler. They were very professional, knowledgeable, and very friendly. We were able to get in, test drive a handful of cars, work out a deal, and have me drive away with our new car by lunch time!
I have purchase many vehicles from the Covert group and have never been disappointed. They have great customer service.
Excellent, timely service. Covert always delivers for me. Zach and Wade communicated with me, and ensured I knew exactly what to expect.
Great people to work with! Very professional. Found the truck I wanted and the price was easily negotiated.
The sales team, finance manager and dealership manager were all fantastic to work with. Enjoyed the experience.
I answered this previously and then the DealerRater form decided it needed to confirm that I was the person it addressed. I hate the Rater form. Cadillac Bee Caves has a great service department. Hope you can locate my original response!!
Our experience with Covert Bee Cave was very smooth. We enjoyed witching with both Jaxon and Chelsea.
Willing to work with you. Great finance department. Great management. Extremely large selection of vehicles
Wade, our service coordinator, was thorough and communicative. He called us daily to keep us updated on our large engine repair. He coordinated with our warranty company to ensure the large job was covered. We can always count on Wade’s tremendous customer service and honesty!
Wonderful experience with Sam, Bryce and Christian, buying my wife's new 2025 Escalade from halfway across the country. Butter smooth, and straight forward.
Awesome place to get a service! The employees were great! I Highly recommend to go there!
Beth at the service desk was very helpful and made the process of having my car service easy.
As always, they made the process as easy as possible. Chris was great to work with.
Very professional, beautifully constructed grounds. Our sales gentleman was very professional, thanks for the great service
The dealership was great! They worked to get what I wanted. The salesman Latrell Lafond was very knowledgeable and professional! Great team at Covert Cadillac Bee Cave
Parts didn’t come in in a timely manner. 8th trip to service in 6 months.
From the start the experience was positive and enjoyable. Coach was helpful and responsive throughout the entire process.
Horrible. They returned my car worse than what it was when I took it there for service.
Easy transaction. Sales rep Jack Hyink provided attentive service and helped me get into the Jeep that best fit my goals.
Great service very nice and polite. able to answer all the questions of the vehicle and willing to work with you. Overall, very satisfied with my purchase, I would recommend friends and families
Great dealership! Aaron was excellent at what he does. Patient and kept me up to date. I put him through the wringer and he kept patient with a smile. (Thank you Aaron) He is a wonderful asset to your company. Others In your company also kept me up to date. The finance guy was a bit flirty. Left us uncomfortable. I haven’t had a dealership take care of me like this one. Thanks everyone. You were all great!
Everyone at the Covert Cadilac dealership was very friendly, knowledge and helpful. Thanks to all
I had an overall Good experience . Easy transaction. Good sales person. Would buy from them again.
Very much appreciate the service work and explanation of service provided. Everyone was very helpful.
Service was quick and easy and the communication was great. I highly recommend Covert Buick GMC West.
The only issue we experienced was having to purchase several warranties which we had little or no interest in purchasing.
Great overall experience! Guayo and Evan made the process extremely quick easy. They are very professional and will be back when it’s time to buy another vehicle!
couldn't be happier with how Mr. Robles worked with my wife on getting her very 1st vehicle purchased - she's extremely happy with her new Jeep
Quick and easy trade in service and got exactly what I wanted. Processional and know their stuff at helping with new car!
After purchase, a video should be made available to customers explaining functions of their car.
Really enjoyed our service from Covert Bee Cave GMC! We love our new car and felt taken care of every step of the way.
My experience was smooth, no nonsense, and my needs were considered every step of the way! I got a great car, and was comfortable with the integrity and honesty of everyone at Covert CDJR Bee Cave! Jack H was my salesman. He is Highly recommended for your next vehicle purchase! ⭐️⭐️⭐️⭐️⭐️
Fantastic service as always! Covert takes customer service to the next level. Thanks Scot and Lantz!
Communication was poor, had to call/text multiple times to get a reply. My Yukon AC diagnostic wasn't done properly. I was told the diagnostic would cost $300 unless I had repairs done at which point the $300 would be used against the cost of the repair. The diagnostic report said the aux AC Line had a leak and would cost $1800. I ok'ed the repair and the system stopped cooling within a few hours of pick up. After returning the vehicle it was looked at again only to find a leak in the AC coil that would cost $6K to ...
Clean, friendly, and wants customer satisfaction. They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate.
Excellent work from the service department. Beth was very professional and knowledgeable. I had taken my truck to her twice and very pleased with the outcome. I would recommend her to be your service advisor. Overall EXCELLENT service.
I have been coming to Marcus for over 8 years now and I will continue to seek him out because he makes my dreams come true. He went above and beyond for me to get this deal done and I never had to leave my house. Thank you Covert and thank you even more Marcus!
It’s always excellent at this dealership. Great service I never have any issues they always solve my problems
They where the best got the deal I wanted got the car I wanted did a great job on the delivery and service after the sale! I recommend them highly
Great work, done timely! Very much appreciate their respect for my time and the team worked together to help meet my needs.